Refund policy

At Alakh Nagri, every designer outfit is crafted with great care, using premium fabrics and intricate handwork to create timeless pieces for your special day. We deeply value your trust and want you to feel comfortable when shopping with us.

Eligibility for Returns & Exchanges

For any concerns, kindly reach out to us on WhatsApp within 7 days of receiving your order.

Please share clear images or a short video so our team can assist you quickly.

Outfits must be unused, unstitched, and in original packaging with tags intact.

Non-Returnable Items

Custom-designed or tailored bridal wear

Made-to-order pieces

Discounted or sale collections

Accessories (jewelry, shoes, clutches)

Process

1: Contact us via WhatsApp with your order number and details. After review, we’ll guide you through the return/exchange process.

2: Once the item is received and inspected, you may opt for store credit or an exchange.
(Refunds are only offered if an item is damaged or incorrect upon delivery.)

A Gentle Note

As these are exclusive designer pieces, made with delicate craftsmanship, we kindly ask for your understanding that returns for change of mind are not possible. To ensure satisfaction, our team is always available before purchase to share details, images, and guidance on sizing and customization.